Senior Implementation Consultant
PrismHR creates exceptional software and services, empowering human resource outsourcing service providers such as Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs) to deliver world-class HR, benefits and payroll to small and medium-sized businesses.
This job is based in Sarasota Florida, and is part of the team that builds and integrates technology from PrismHR's CRM platform ClientSpace. ClientSpace technology extends the PrismHR Platform so it now helps HROs optimize business processes and increase productivity for overall service efficiency, sales and pricing, implementation, risk management and HR.
You will be responsible for helping clients realize maximum value from their ClientSpace solution. This position plays a key role in guiding customers through successful implementations by providing industry expertise and product best practice guidance. Knowledge of PEO/ASO/Benefits/Payroll background is preferred.
SPECIFIC DUTIES and RESPONSIBILITIES:
Gather a deep understanding of customer processes in the PEO/ASO fields
Identify opportunities to increase customer success by leveraging ClientSpace & Prism platforms
Documentation of requirements/use cases in functional design documents
Work with a cross functional team to develop and implement robust solutions in an Agile environment
Manage customer expectations and internal timelines
Provide Tier 3 support to Implementation and Staff Consultants
Design and execute complex merges and client processes
SKILLS and EXPERIENCE:
Bachelor’s Degree in business, computer science, or an equivalent combination of education and experience is preferred
2-4 years analyst experience
Experience working in SaaS software within the HR Service Provider Market is preferred
Ability to understand and solve complex problems
Excellent verbal/written communication skills
Ability to prioritize and handle multiple tasks and projects concurrently
Strong presentation skills
Experience defining and documenting workflows and processes
PrismHR is an EO/AA/VEV/Disabled Employer
Diversity Candidates are encouraged to apply