Senior Implementation Consultant

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JOB SUMMARY:

PrismHR creates exceptional software and services, empowering human resource outsourcing service providers such as Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs) to deliver world-class HR, benefits and payroll to small and medium-sized businesses.

This job is based in Sarasota Florida, and is part of the team that builds and integrates technology from PrismHR's CRM platform ClientSpace. ClientSpace technology extends the PrismHR Platform so it now helps HROs optimize business processes and increase productivity for overall service efficiency, sales and pricing, implementation, risk management and HR.

You will be responsible for helping clients realize maximum value from their ClientSpace solution. This position plays a key role in guiding customers through successful implementations by providing industry expertise and product best practice guidance. Knowledge of PEO/ASO/Benefits/Payroll background is preferred.

SPECIFIC DUTIES and RESPONSIBILITIES:

  • Gather a deep understanding of customer processes in the PEO/ASO fields

  • Identify opportunities to increase customer success by leveraging ClientSpace & Prism platforms

  • Documentation of requirements/use cases in functional design documents

  • Work with a cross functional team to develop and implement robust solutions in an Agile environment

  • Manage customer expectations and internal timelines

  • Provide Tier 3 support to Implementation and Staff Consultants

  • Design and execute complex merges and client processes

SKILLS and EXPERIENCE:

  • Bachelor’s Degree in business, computer science, or an equivalent combination of education and experience is preferred

  • 2-4 years analyst experience

  • Experience working in SaaS software within the HR Service Provider Market is preferred

  • Ability to understand and solve complex problems

  • Excellent verbal/written communication skills

  • Ability to prioritize and handle multiple tasks and projects concurrently

  • Strong presentation skills

  • Experience defining and documenting workflows and processes

PrismHR is an EO/AA/VEV/Disabled Employer
Diversity Candidates are encouraged to apply

Location: Professional Services in Sarasota, FL
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