Infrastructure Operations Manager

Apply for this Position

Application Form     (* indicates required field)

Please attach the following files

Please upload either a word or PDF version of your cover letter for this position.
Please upload either a word or PDF version of your current resume.
Such as letters of recommendation, work examples, etc.

I certify that all information I have provided in order to apply for and secure employment with PrismHR is true, complete and correct.

I understand that any information provided by me that is found to be false, incomplete or misrepresented in any respect, will be sufficient cause to (1) cancel further consideration of this application, (2) immediately discharge me from this employer’s service, whenever it is discovered.

I expressly authorize, without representation, PrismHR, its representatives, employees or agents to contact and obtain information from all references (personal and professional), employers, public agencies, licensing authorities and educational institutions. In addition, PrismHR is authorized to verify the accuracy of all information provided by me in this application, resume, or job interview. I hereby waive any and all rights and claims I may have regarding the employer, its agents, employees or representatives, for seeking, gathering and using such information in the employment process and all other persons, corporations or organizations for furnishing such information about me.

I understand that PrismHR does not unlawfully discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicant from consideration for employment on the basis prohibited by applicable local, state or federal law.

If I am hired, I understand that I will be employed “at will.” This means that either PrismHR or I may terminate my employment at any time for any reason, with or without cause and without prior notice, except as may be required by law. This application does not constitute an agreement or contract for employment for any specific period or definite duration. I understand that no Manager or representative of the employer is authorized to make any assurances to the contrary. No implied oral or written agreement contrary to the foregoing expressed language are valid unless they are in writing and signed by the company president.

I also understand that if I am hired, I will be required to provide proof of identify and legal authority to work in the United States and that federal immigration laws require me to complete an I-9 Form in this regard.

I acknowledge that as part of my normal job duties at PrismHR, I may be required to work overtime, travel, and perform other duties as required.

Under Massachusetts law, an employer is prohibited from making written, pre-employment inquiries of an applicant about his or her criminal history. MASSACHUSETTS APPLICANTS SHOULD NOT RESPOND TO ANY OF THE QUESTIONS SEEKING CRIMINAL RECORD INFORMATION.

I certify that I have read, fully understand and accept all terms of the foregoing Applicant Statement.

You must agree to the disclosure statement provided in order for us to accept your application.

To finalize your application, please confirm you are not a bot

You will receive confirmation after we have received your application.

JOB SUMMARY:

Driven by growth and new technology initiatives, PrismHR has an opening for an Infrastructure Operations Manager.  This role has direct management for a team of infrastructure engineers with varied disciplines across both our legacy and new technology initiatives.

This role will require someone with a hands-on type of leadership style, someone that can guide others and still roll up their sleeves to contribute to our growing infrastructure.  You will collaborate across multiple groups within the Product Delivery organization including development, architecture and program management to help deliver the best service for our clients.

SPECIFIC DUTIES and RESPONSIBILITIES:

  • Lead a team of 3 to 6 infrastructure engineers in configuring, monitoring, maintaining and growing the company’s application services

  • Provide coaching & continual performance and personal growth feedback to assigned engineers

  • Lead the team by example in driving and implementing actionable process, efficiency and quality improvements

  • Troubleshoot issues across all application tiers

  • Continual learning of new technologies and concepts; training and mentoring team members

  • Create and maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s)

  • Continue to evolve the use of automation and configuration management

  • Participate in the creation, maintenance, testing, and execution of the Disaster Recovery plan

  • Work with hosting services, managed service providers, and contracted support to deliver innovative solutions for a wide range of product and service offerings

  • Assist in capacity planning activities, to include creating and presenting technical specifications and requirements for purchasing of new servers and networking equipment

  • Participate in after-hours upgrades, maintenance troubleshooting, and on-call availability as needed

  • Function as a project lead to ensure major projects are kept on track and key deliverables met

SKILLS and EXPERIENCE:

  • 8+ years of infrastructure and application support in a production environment, with 2+ years in a team leadership of management role

  • Bachelor’s degree in Computer Science, MIS or Engineering

  • Experience with Docker CE as well as Docker Data Center infrastructure or equivalent

  • Experience with automation tools such as Puppet, Chef, or Ansible

  • Experience with supporting applications in complex AWS infrastructures

  • Strong scripting knowledge for Windows and Linux platforms

  • Design level expertise for SaaS operating platforms

  • SSAE-16 SOC1, SOC2 or equivalent compliance experience strongly desired

  • Excellent problem solving and effective research skills

  • Good customer service skills

  • Dedication and willingness to work some alternative schedules as necessary

  • Industry certifications are strongly desired: Red Hat (RHCSA/RHCE), Windows (MCSA / MCSE), and/or Network (CCNA, CCNA Security)

  • Knowledge of VMware virtual systems and cloud infrastructure, in a managed service environment

PrismHR is an EO/AA/VEV/Disabled Employer
Diversity Candidates are encouraged to apply

Location: Systems Operations/Infrastructure in Hopkinton, MA
Apply for this Position
Apply at: