Director, Enterprise Applications
Reporting to the CIO, the Director of Enterprise Applications will own the roadmap, architecture, system development and support processes for PrismHR’s business applications. This is a highly hands-on role in which you will manage a small team, provide hands-on innovation and enhancement to our core, cross-departmental enterprise applications, and partner with department administrators on best practice implementation and compliance guidelines for domain specific applications.
You will own the strategy for all of our business applications, partnering cross-functionally with key stakeholders and departmental administrators across Sales, Finance, Customer Support / Success, Marketing and Product Development. Primary focus areas are Salesforce, Intacct and related / integrated financial and analytics systems. You’ll drive the vetting process for new enterprise applications, and provide oversight to all 3rd parties contracted to extend our business systems.
SPECIFIC DUTIES and RESPONSIBILITIES:
Drive the overall strategy, best practices, and system development for PrismHR’s mission critical enterprise business systems. Create and own the management and delivery of a prioritized roadmap for internal application technology investments, ensuring that it aligns with the overall company strategy and vision, and considers emerging technologies.
Employ a structured and nimble software (agile) development approach to enterprise application initiatives, both new and maintenance-oriented, with an emphasis on backlog development and grooming, validation, demo’s to stakeholders (internal customers), and iterative delivery.
Manage our critical cross-enterprise business systems (Salesforce and Intacct); coordinate system upgrade activity, respond to issues and incidents, and when needed, provide day-to-day administration, development and support of those systems.
Partner with department administrators for alignment on implementation best practices, development standards, and maintenance for department-managed “domain specific” applications. Evangelize and implement industry standard security practices across the organization.
Ensure adoption, enforcement and auditability of PrismHR’s security compliance programs to all enterprise and internal application development initiatives. Participate in SOC 2 and financial audits.
Learn the business, in order to most effectively design, scope (functionally and technically), build and test innovative solutions that automate and scale PrismHR’s enterprise applications in a timely, accurate and cost-effective manner. Analyze existing processes and make recommendations to streamline the processes and use of all systems
Maintain complete and accurate documentation for all enterprise and internal applications.. Develop knowledge base, and evolve to a self-service model for enterprise application helpdesk tickets.
Evaluate third-party software products and outsourcing providers as appropriate. Proactively manage relationships with vendors.
Facilitate contract compliance, renewal and successful performance of related managed service providers. Maintain inventory of enterprise and internal application licensing.
Develop , publish and manage key performance indicators to measure the effectiveness of projects, initiatives, adoption and operational support.
Ensure internal customers, key stakeholders and management are up-to-date on all roadmap initiatives
Inspire, lead and grow team members. Foster a learning environment that encourages growth, accountability and positive culture.
SKILLS and EXPERIENCE:
10+ years of experience managing, developing and administering enterprise and internal application systems. Experience should include project management, business process improvement and automation initiatives.
Senior (or greater) level of development experience with at least one of Salesforce and/or Intacct IS A MUST. Demonstrated experience with the administration and management of at least one of these systems. Experience with both systems is a huge plus.
Verifiable experience having streamlined key business processes through integration of disparate business applications and automation initiatives.
Well practiced at employing a structured software development approach, preferably agile, to enterprise system and internal application development initiatives. Ingrained experience documenting / prioritizing system requirements, tracking issues (bugs / enhancements), and producing and reviewing project plans for internal application initiatives.
Demonstrated experience with at least one security compliance framework (i.e., SOC, ISO, HIPAA, PCI, etc.). Experience participating in technology and financial audits.
Well experienced as a hands-on manager to a small, technical team, and equally as experienced managing technical resources on peer teams through influence (as opposed to direct report).
Communicates, negotiates and presents well. Comfortable interfacing across all levels and functions of an organization, and presenting key initiatives and status to executive level management.
Demonstrated ability to balance multi-tasking and competing priorities while maintaining a high level of customer satisfaction.
An extremely fast learner and self-starter; highly proactive, positive, creative, flexible, and comfortable working in a dynamic, fast paced work environment. Demonstrated ability in taking ownership and driving results.
Additional hands-on development or administration with several of the following systems is a plus: FinancialForce, Intacct, Bill.com, Stripe, Plaid, Sisense, Concur, DocuSign, RightSignature, Marketo, Jira, Confluence.
Bachelor’s or Master’s degree in Computer Science, Computer Engineering, Information Technology, or a closely-related discipline.
PrismHR is an EO/AA/VEV/Disabled Employer
Diversity Candidates are encouraged to apply