Application Specialist

Apply for this Position

Application Form     (* indicates required field)

Please attach the following files

Please upload either a word or PDF version of your cover letter for this position.
Please upload either a word or PDF version of your current resume.
Such as letters of recommendation, work examples, etc.

I certify that all information I have provided in order to apply for and secure employment with PrismHR is true, complete and correct.

I understand that any information provided by me that is found to be false, incomplete or misrepresented in any respect, will be sufficient cause to (1) cancel further consideration of this application, (2) immediately discharge me from this employer’s service, whenever it is discovered.

I expressly authorize, without representation, PrismHR, its representatives, employees or agents to contact and obtain information from all references (personal and professional), employers, public agencies, licensing authorities and educational institutions. In addition, PrismHR is authorized to verify the accuracy of all information provided by me in this application, resume, or job interview. I hereby waive any and all rights and claims I may have regarding the employer, its agents, employees or representatives, for seeking, gathering and using such information in the employment process and all other persons, corporations or organizations for furnishing such information about me.

I understand that PrismHR does not unlawfully discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicant from consideration for employment on the basis prohibited by applicable local, state or federal law.

If I am hired, I understand that I will be employed “at will.” This means that either PrismHR or I may terminate my employment at any time for any reason, with or without cause and without prior notice, except as may be required by law. This application does not constitute an agreement or contract for employment for any specific period or definite duration. I understand that no Manager or representative of the employer is authorized to make any assurances to the contrary. No implied oral or written agreement contrary to the foregoing expressed language are valid unless they are in writing and signed by the company president.

I also understand that if I am hired, I will be required to provide proof of identify and legal authority to work in the United States and that federal immigration laws require me to complete an I-9 Form in this regard.

I acknowledge that as part of my normal job duties at PrismHR, I may be required to work overtime, travel, and perform other duties as required.

Under Massachusetts law, an employer is prohibited from making written, pre-employment inquiries of an applicant about his or her criminal history. MASSACHUSETTS APPLICANTS SHOULD NOT RESPOND TO ANY OF THE QUESTIONS SEEKING CRIMINAL RECORD INFORMATION.

I certify that I have read, fully understand and accept all terms of the foregoing Applicant Statement.

You must agree to the disclosure statement provided in order for us to accept your application.

To finalize your application, please confirm you are not a bot

You will receive confirmation after we have received your application.

PrismHR creates exceptional software and services, empowering human resource outsourcing service providers such as Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs) to deliver world-class HR, benefits and payroll to small and medium-sized businesses. 

This job is based in Sarasota Florida, and is part of the team that builds and integrates technology from PrismHR's recent acquisition of NetWise, the creator ClientSpace.  ClientSpace technology extends the PrismHR Platform so it now helps HROs optimize business processes and increase productivity for overall service efficiency, sales and pricing, implementation, risk management and HR. 

You will be responsible for helping clients realize maximum value from their ClientSpace solution. This position plays a key role in new software module implementations, while driving value and client satisfaction via ongoing technical support and service responsibilities.

SPECIFIC DUTIES and RESPONSIBILITIES:

  • Effectively troubleshoot, resolve, and document service and support cases
  • Provide clear instructions and guidance to ensure cases are resolved quickly
  • Take ownership of each issue and effectively bring it to its resolution
  • Work closely with other team members to ensure the best solution is provided
  • Participate in new implementations by configuring software to suit client needs
  • Identify more in-depth consulting opportunities and escalate them to a business analyst
  • Ensure clients realize maximum value from their ClientSpace solution

SKILLS and EXPERIENCE:

  • Bachelor’s Degree preferred
  • 2+ years technical support or client service experience required
  • Experience working in SaaS software within the HR Service Provider Market is preferred
  • Demonstrated ability to provide technical support to a large number of client accounts
  • Excellent verbal/written communication skills

PrismHR is an EO/AA/VEV/Disabled Employer 
Diversity Candidates are encouraged to apply

Location: Sarasota, FL
Apply for this Position
Apply at: